Case study
Class C roof membrane replaced after a branch tore the front termination
The damage
A branch caught the front of the roof on a narrow driveway, tearing the membrane back from the front termination bar for roughly thirty inches and lifting the bar itself along the same span. The eleven year old membrane was already brittle and shrinking at both terminations, and it split further when the torn section was lifted for inspection. Moisture readings found a wet band across the front of the deck extending into the cab over bunk, with staining beginning at the ceiling seam.
What happened
The owner arrived asking for a patch, which was a reasonable request and the wrong one. A thirty inch tear at a front termination is a straightforward sectional repair on a membrane with life left in it. This membrane was eleven years old, chalked hard, and shrinking at both terminations to the point where it split further simply from lifting the torn section for inspection. Patching it would have bought a season and left the same coach back at OCRV Center with a bigger interior bill.
Establishing that in a way a carrier would accept meant photographs rather than adjectives. The shrunk terminations, the brittle edge that cracked under handling and the moisture map across the front of the deck all went into the first supplement together. Full replacement was approved on that evidence. Written as a request for a better repair without the supporting condition record, the same supplement is the sort that comes back declined and costs three weeks arguing.
Everything came off: membrane, both trim rails, air conditioner, vents and antenna. That is the part owners underestimate about a roof job, because the membrane itself is the cheap component and the labour lives in dismounting and resetting every penetration correctly. With the deck fully exposed, wet sections at the front and around the forward air conditioner opening were obvious, and they went straight into a second supplement while the coach was already open.
Drying was logged, not assumed. OCRV Center held the coach for three days with readings taken morning and afternoon until the structure returned a stable figure, rather than closing the deck the moment one check came back acceptable. Bonding new membrane over a deck that is still carrying moisture traps it permanently, and the failure that follows looks exactly like a bad membrane rather than a rushed process. The readings went into the file alongside the photographs.
The new membrane was bonded across the full deck and the terminations were rebuilt properly, with the trim bars bedded on fresh sealant rather than skimmed over the old bead. Skimming is the shortcut that produces a roof looking correct from the ground and leaking at the same seam within two years. Every penetration was reset with sealant chemistry matched to the new membrane, since the wrong product will attack the very seam it was applied to protect.
Inside, the cab over ceiling panel and the affected upper cabinet face were replaced once the structure was dry, and the air conditioner was tested for both function and condensate drainage before the coach was signed off. Betterment came up against an eleven year old membrane, as it always does, and was negotiated down against documented condition rather than accepted as first written. The owner walked the roof water test and the quality control sheet at OCRV Center before settling the balance.
Scope of work
- Moisture map of the full roof and cab over recorded before any material was removed
- Complete membrane removal, both trim rails off, all roof mounted components dismounted and set aside
- Wet deck sections at the front and around the forward air conditioner opening cut out and replaced
- New membrane bonded to the full deck with terminations rebuilt and bars bedded properly rather than skimmed
- Air conditioner, vents and antenna reset on fresh sealant with correct chemistry for the new membrane
- Cab over ceiling panel and the affected upper cabinet face replaced after the structure dried to a stable reading
- Air conditioner tested for function and drainage once the roof and interior were closed up
Claim handling
Supplements: Two. The first covered full membrane replacement rather than a sectional repair, supported by photographs of the brittle shrinking terminations. The second covered deck replacement and cab over ceiling work after the membrane came off and the wet area was fully exposed.
Outcome: Approved with a betterment deduction applied against the eleven year old membrane. The deduction was negotiated down against documented condition, and the owner paid the deductible plus the reduced betterment share at delivery.
Timeline
How it ran
- Day 1Coach driven to the Yorba Linda facility. Roof and cab over moisture mapped, torn termination photographed, claim opened with the carrier.
- Day 3Sectional repair ruled out at OCRV Center. Brittle shrinking terminations photographed and the first supplement submitted for full replacement.
- Day 6Supplement approved. Membrane and both trim rails removed, roof mounted components dismounted and the full deck exposed and inspected.
- Day 7Wet deck sections at the front and around the forward air conditioner opening documented and the second supplement submitted.
- Day 12Deck sections replaced, structure dried to a stable reading logged across three days rather than signed off on one check.
- Day 18New membrane bonded across the full deck, terminations rebuilt and trim bars bedded on fresh sealant rather than skimmed over.
- Day 23Air conditioner, vents and antenna reset with correct sealant chemistry, then the roof water tested at every penetration.
- Day 27Cab over ceiling panel and upper cabinet face replaced, air conditioner function and drainage tested, coach collected after the quality control walk.
Services used
What the job needed
These case studies are representative composites of work performed at OCRV Center. Vehicle details, dates, carrier interactions and identifying information have been changed or combined across similar repairs so that no individual customer or claim can be identified. Hour bands and price bands reflect the posted OCRV Center rate card and published price ranges. Every repair is different, and the figures shown describe the jobs described here rather than a quotation for any other vehicle.
Similar damage on your vehicle?
Call (949) 799-3387. The scope above came from teardown, not from a photograph, which is why the number held.
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