Process
Seven stages, each with a paper trail
A repair at OCRV Center runs through seven stages: first contact, in-shop assessment, teardown and documentation, estimate and authorisation, the repair itself, quality control, then delivery. Each stage produces a document, because a claim moves at the speed of its evidence rather than its phone calls.
01
First contact and triage
Call (949) 799-3387 or send photographs and the year, make, model and floor plan. A service writer works out what class of damage this is before anyone books a bay, because a slide that will not retract, a leaking roof and a struck front cap all need different intake handling. If a carrier is involved, the claim number and adjuster contact get recorded now so documentation can be addressed correctly from the first photograph. You are told the realistic drive-in window and what to bring, including the policy declarations page.
02
Drive-in and written estimate
You drive the vehicle 26 miles up to the Yorba Linda facility and leave it with an estimator. A collision estimate is written at no charge and insurance walk-ins are welcome without an appointment, though calling ahead shortens the wait. Systems work carries a $150 estimate charge that is credited against an authorised repair, because slide, awning, electrical, water and generator faults need a technician on the vehicle before anyone can quote honestly. The written estimate lists hours by department at the posted rates, parts with markup shown, and materials calculated on the formula.
03
Teardown and documented findings
Once you authorise, the damaged area comes apart. This is where an RV repair stops being a guess: laminated walls, slide rooms and roof decks all hide damage behind an intact surface, and moisture readings, tap testing and a pre-scan of the modules turn suspicion into measurements. Everything found is photographed against a reference and logged. If the vehicle carries driver assistance, the pre-scan record separates faults caused by the loss from faults that were already stored, which is the evidence a carrier needs before it will pay for calibration work.
04
Supplement and parts ordering
Teardown findings go to the carrier as a supplement with photographs and measurements attached, not as a bare list of extra line items. Supplements on RV work are the norm rather than the exception, and one submitted with evidence moves faster than one submitted as a request. Parts are ordered as approvals land. Special order caps, panels and discontinued components carry a full non-refundable deposit at order because the factory builds them to order and will not take them back. Realistic lead times are stated in writing rather than optimistically compressed.
05
Structure squared before a panel goes on
Structure comes first, always. Bent outriggers, cracked crossmembers and damaged chassis rails are cut, spliced and reinforced at specified locations before any panel goes back on, and laminated walls are rebuilt to sound bonding and pressed under vacuum rather than filled from the surface. Only once the structure measures correct does body work start: panel fitment, gap setting, filler, block sanding and primer surfacer. Progress photographs are taken at each stage so there is a record of what was found and what was corrected inside the wall.
06
Colour verified, then everything returns
Colour is read with a spectrophotometer, mixed, then sprayed onto a card, cleared and cured under the same conditions as the job. That card is held against the vehicle in daylight before a single panel is shot. Refinishing happens in the downdraft booth with proper flash times between coats, and adjacent panels are blended so no hard line survives. Materials are billed at $55 per paint hour rather than as a flat add. Decals, graphics, trim, glass and systems then go back on, and every removed penetration is resealed with the correct chemistry.
07
Documented release and handover
Before anything is released the vehicle passes a documented multi-point check: paint inspected in daylight against the adjacent panel, film thickness measured, structural repairs verified, seals and penetrations water tested, and a post-scan run so every module reports ready. Slide rooms are cycled and seals checked against a square room. You walk the quality control sheet and the intake, mid-process and delivery photographs with a service writer before the balance is settled. Final payment is due at pickup, and the documentation file goes with you for your records and your carrier.
Estimates
What each type of look costs
An honest number needs the vehicle. These are the three ways that happens.
- Collision estimate
- Complimentary. Insurance walk-ins welcome.
- RV systems estimate
- $150, credited against an authorized repair.
- In-depth diagnostic
- $285 per hour, one hour minimum, credited against an authorized repair.
Ready to start?
Call (949) 799-3387 or send the details. Stage one takes about ten minutes on the phone.