Case studies
Jobs, start to finish
Eight repairs followed from intake through delivery, with the damage found, the scope written, the labour hours, the price band and how the carrier handled the claim. They are representative composites of work performed at OCRV Center rather than individual customer records.
Class A front cap rebuilt after a fuel island strikeThe right front corner of the coach caught a concrete-filled bollard at a fuel island at walking pace. The moulded fibreglass cap was starred from the headlight bezel up to the windshield frame, the passenger side windshield had cracked from the corner, and the impact had pushed the cap mounting flange back far enough to distort the entry step wall. Behind the skin, two body mounting outriggers had bent and the forward chassis crossmember showed a visible set.Class A Motorhome · 88 to 104 hours across body, paint, structural and diagnostic departmentsFifth wheel sidewall delamination traced to a window that was never beddedThe off-door sidewall had developed a visible ripple running from below the bedroom window down toward the wheel well, roughly eleven feet long and three feet tall. Hand pressure produced a hollow tap and a soft flex across most of that area. Two other shops had described it as cosmetic. Moisture readings taken at intake ran high in a band that started at the lower window corners and widened as it fell, which is the classic signature of a window flange that stopped sealing years before the wall showed anything.Fifth Wheel · 52 to 60 hours in the body and paint departmentSprinter conversion stripped back after a branch strike opened the roofA low branch on a forest road caught the roof rack and tore one of the rack feet out of its mounting plate, opening four fastener holes through the roof skin and lifting the flange of the rear ventilation fan. The owner did not notice water inside until a month later, when the vinyl plank flooring lifted at the rear seam and the lower cabinet face swelled. Moisture readings found a wet band running from the fan opening down the driver side wall into the floor build.Sprinter Van · 38 to 46 hours across body, interior and electrical departmentsBox truck returned to route after a loading dock corner strikeThe truck backed into the corner of a loading dock at low speed, driving the rear corner post of the box forward roughly four inches. The right rear panel buckled from the roll-up door track to the floor line, the door track itself twisted enough that the door bound at the last two feet of travel, and the rear sill was pushed up out of plane. Underneath, the rearmost body mounting bracket had sheared one of its two fasteners and the body had shifted on the chassis rail.Box Truck · 64 to 72 hours across structural, body, paint and fabricationToy hauler slide room rebuilt after the floor sagged under loadThe main living slide stopped four inches out and would not move in either direction. The drive motor had overheated and tripped its thermal protection. The underlying cause was structural: the slide room floor had sagged roughly five eighths of an inch across its span, dropping the outboard edge onto the wiper seal and loading the roller assemblies hard enough to bind the room in its opening. Water tracking past the compressed seal had also reached the flooring at the room edge.Toy Hauler · 26 to 32 hours across structural, mechanical and interior departmentsFood truck service side rebuilt and rewired after a parking lot strikeA reversing vehicle struck the serving side of the truck just aft of the service window, folding the lower panel inward across a five foot span and tearing the service window frame out of its lower mounting. The prep counter behind the panel had been pushed off its supports, the fresh water line to the hand sink was crushed against the wall, and three circuits running in the affected wall cavity were pinched hard enough to expose conductor. The truck could not pass its operating inspection in that condition.Food Truck · 58 to 66 hours across fabrication, body, plumbing and electricalTravel trailer skin and roof rebuilt after an inland hail eventThe trailer was in outdoor storage inland when a hail event passed over. Both aluminium sidewalls carried dents across their full height, dense enough on the front third that individual impacts overlapped. The front cap showed impact stars in the fibreglass, two roof vent lids were shattered, the skylight over the shower was cracked through, and the roof membrane carried several bruised areas where hail had driven the material against the deck fasteners beneath it.Travel Trailer · 72 to 88 hours across body, paint and roof departmentsClass C roof membrane replaced after a branch tore the front terminationA branch caught the front of the roof on a narrow driveway, tearing the membrane back from the front termination bar for roughly thirty inches and lifting the bar itself along the same span. The eleven year old membrane was already brittle and shrinking at both terminations, and it split further when the torn section was lifted for inspection. Moisture readings found a wet band across the front of the deck extending into the cab over bunk, with staining beginning at the ceiling seam.Class C Motorhome · 58 to 68 hours across roof, structural, interior and mechanical
These case studies are representative composites of work performed at OCRV Center. Vehicle details, dates, carrier interactions and identifying information have been changed or combined across similar repairs so that no individual customer or claim can be identified. Hour bands and price bands reflect the posted OCRV Center rate card and published price ranges. Every repair is different, and the figures shown describe the jobs described here rather than a quotation for any other vehicle.
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